ABOUT US OFFICE/WAREHOUSE HOURS CUSTOMER SERVICE LOCATION/DIRECTIONS SERVICES
ProductsNew ConstructionSingle Family

 

CLAIMS/RETURNS  |  OUT OF STOCK MERCHANDISE  |  DELIVERY/FREIGHT  |  TERMS OF SALE  |  BILLING TERMS & PROCEDURES

  • Damaged Goods/Shortages:

    Report damaged goods or shortages to C.K.I. within 3 days. Hold damaged goods for inspection by UPS, who we will contact. Contact other common carriers directly. If responsibility for damage is accepted by UPS, damaged goods will be returned to C.K.I. and replaced free of charge.

  • Defective Items:

    Report defective items promptly. "Call Tag" will be issued to UPS or C.K.I. personnel will pick up defective items (Locally). Please allow 5 days for UPS to pick up merchandise. Upon validation of defect, credit will be issued or items replaced free of charge.

  • Return of Non-Defective Items:

    Request to return non-defective items must be received within 5 days, otherwise restocking fee may be charged. Items should be in original packaging and unused. Locks which required keying will be subject to a keying charge, which will be deducted from the amount of credit issued. Special order items are non-returnable.

    Items can be returned by customer via UPS or Postal Service or at customer request a "Call Tag" can be issued to UPS. (Cost of UPS pick up may be charged to customer). Upon inspection credit will be issued or check refunded in cases of cash sale.


  • Any item temporarily out of stock must be reordered. We do not backorder.


shippingLocal delivery by C.K.I or UPS. Shipping outside local delivery area via UPS, whenever possible. Alternate freight carrier may be used when necessary and, may lengthen delivery time. C.O.D. charge, if applicable, regardless of order value, is the responsibility of the customer.

HOUSTON CITY LIMITS

Shipping: No minimum order – same or next day delivery

Deliver: Minimum $50 order for Free Delivery

 

zone map

 

Zone 1    

No minimum order

   

$150.00 – over 

  Free Delivery

1-2 day delivery

   

Zone 2    

No minimum order

   

0-$299.99

  Customer pays freight

$300.00 - $499.99

  Freight split with customer

$500.00 – over 

  Free delivery

2-5 delivery

   

  • Net 30

  • All major credit cards accepted

Delivery ticket and original invoice will be included with merchandise shipped by C.K.I. personnel unless alternate billing instructions have been provided by the customer. If alternate billing information exists, original invoice will be mailed to the recipients’ information on file and a delivery ticket will be included with the shipped product.

 

 

ABOUT US

Company Information

OFFICE/WAREHOUSE
HOURS

Monday through Friday
8:00 am - 5:00 pm (CST)

LOCATION &
DIRECTIONS

10020 Sussex
Houston, TX 77041

GET DIRECTIONS

SERVICES

FREE MAILBOX ESTIMATES IN CITY OF HOUSTON AREA.

©1972 - 2014

C.K.I.
Wholesale Lock Supply Inc.

All Rights Reserved

Website Designed by:
JDMIT Services

Service Calls
Rekeying
Lockset Service
Glass Door Service
Simplex Pushbutton Combination

File Cabinet, Desk Lock Service
Door Closer Service
Safe Service
On-Site Rekeying
Mailbox Repair Service